An Airbnb management service manages short term lets on behalf of an owner, including services such as: meet and greet, cleaning, check-out, ad creation and communication with guests, etc. The marketing choice to call ourselves an "Airbnb management service" was made by the management services themselves in order to piggyback the success of Airbnb. This platform resonates the most with the general public.

While Airbnb offers excellent returns for property investors, it is difficult for property owners with daily responsibilities to be able to offer their Airbnb guests 24-hour service, as well as coordinate the logistics of daily check ins, cleaning and maintenance. Not only does Starhost manage the daily hassles, we also ensure the best occupancy by ensuring that your listing receives the best exposure and reviews. Communicating with guests, cleaning between each let, meeting and greeting guests who often arrive late. The added value of an Airbnb management service is that it organises the entire rental management process. When you let an asset, by definition you are not available on-site, and therefore, the idea of delegating makes perfect sense. Before the general public were really aware of the management services offer, many owners managed everything themselves or had (more or less successfully) perfected their own management of their property with the help of a concierge, cleaner, neighbours or even friends. The other aspect of our work, which is frequently overlooked, because it is all too often neglected by management services themselves, is to create rental value. With Starhost, we are always looking at how we can let at a higher rate for our customers and offer them a better service, rather than simply focusing on how we are going to manage the logistics relating to holiday lets. Of course, the key element of our job is logistics, but it shouldn't stop there! It is also about creating added value. An essential part of our job is/should be to maximise the rental incomes for our customers, through know-how or technical skills that they are not able to implement themselves, in order to achieve more frequent lettings at higher prices.

The Airbnb community is very well regulated in the sense that if a guest ever causes any damage o breaks any rules, they will receive a poor rating on the community profile and thus it is unlikely that they will ever be hosted again. This self regulating measure works very well. To supplement this Starhost will ensure that all guests are verified with government IDs and positive reviews. In the event that any body corporate rules are broken Starhost will ensure that the guests are dealt with accordingly. To date none of our landlords have experienced any damage to any of their units.